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Posted On March 10, 2022 Consumer Privacy & Data Breaches

Data Breach Alert: Crossroads Health

NOTICE: If you received a NOTICE OF DATA BREACH letter from Crossroads Health, contact the attorneys at Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.


Data Breach AlertMarch 10, 2022 – Recently, Crossroads Health announced that an unauthorized party gained access to its computer systems, resulting in the sensitive information of certain consumers being compromised.  It is essential those who receive a data breach notification from Crossroads Health understand what is at risk. The data breach lawyers at Console & Associates, P.C. are actively investigating the Crossroads Health data breach on behalf of people whose information was exposed. As a part of our investigation, we are providing free consultations to anyone affected by the breach who is interested in learning more about the risks of identity theft, what they can do to protect themselves, and what their legal options may be to obtain compensation from Crossroads Health. In 2021, there were 1,862 data breaches affecting more than 189,000,000 individuals. Victims of identity theft spend, on average, 200 hours and more than $1,300 recovering their identity. Many of these victims also suffer credit damage, emotional distress, and may even end up with a criminal record. Taking immediate action is the best way to prevent the worst consequences of a data breach.

What We Know So Far About the Crossroads Health Breach

According to a notice posted on the company’s website, on January 18, 2022, Crossroads Health identified suspicious activity on some of its computer systems. In response, Crossroads Health engaged in an internal investigation of the incident to determine whether any consumer information was affected. This investigation revealed that the unauthorized party had access to and removed certain files from the company’s servers between the dates of November 21, 2021 to January 18, 2022. On January 24, 2022, the company learned that the compromised data related to clients of Beacon Health, which had since merged with Crossroads Health.

Upon learning of the extent of the security breach, Crossroads Health then reviewed the affected files to determine what information was compromised. The compromised information may include patients’ names, contact information, dates of birth, Social Security numbers, driver’s license numbers, treatment and diagnosis information, and/or health insurance information.

On March 2, 2022, Crossroads Health began sending out data breach notification letters to all individuals whose information was compromised as a result of the recent data security incident. The Crossroads Health data breach is believed to have impacted as many as 10,324 people.

Crossroads Health is a 501(c)(3) non-profit organization that provides recovery and mental health services to patients across Ohio. More recently, Crossroads Health began providing primary care services to its patients. The company has several locations throughout Ohio, including in Mentor, Painesville and Willoughby.

Can Consumers Whose Data Was Leaked Pursue Legal Action Against a Company?

When you allowed Crossroads Health access to your personal data, you trusted the company to keep your sensitive information safe. However, news of the Crossroads Health data breach raises some very serious questions about the company’s data security measures and whether the company could have done more to prevent this type of cyber-attack.

Regardless of the industry, all businesses have a legal obligation to protect consumer information in their possession. Although creating and maintaining a data security system is costly, this is a necessary expense given the frequency with which cyberattacks occur.

Consumers whose personal, identifying, financial or healthcare-related data was compromised in a data breach can pursue legal action against a company that misused or mishandled their information. However, the investigation into the Crossroads Health breach is only in its beginning phases. For that reason, it is too early to tell if Crossroads Health was legally responsible for the breach. However, our data breach attorneys are investigating the Crossroads Health security breach to determine the potential legal remedies of those affected.

If you have questions about your ability to pursue a data breach class action lawsuit against Crossroads Health, contact a data breach attorney as soon as possible.

What to Do If You Received a Data Breach Notification from Crossroads Health

If you receive a data breach notification from Crossroads Health in the coming weeks, it means your personal data was among that which was compromised in the recent cyberattack. It also means a cybercriminal may have had access to—and may have stolen—your personal data. Given the risks involved, it is important you remain vigilant by taking the following steps:

  1. Figure Out What Information Was Stolen: Carefully review the data breach letter sent by Crossroads Health, keeping in mind the information you provided to the company as well as the type of data that was compromised in the breach. You should also take a copy of the data breach letter and keep it for your records. Of course, data breach letters are not always easy to understand. A consumer privacy lawyer can help victims of a data breach understand what was compromised and how to protect themselves.
  2. Prevent the Hacker from Accessing Your Accounts: Once you determine the scope of the breach and how it affected you, you should take all steps to prevent cybercriminals from accessing your credit or financial accounts. For example, you should change all passwords and security questions for your online accounts. You should also consider setting up multi-factor authentication where it is available.
  3. Protect Your Credit and Your Financial Accounts: In the wake of a data breach, companies usually provide free credit monitoring services for a specified period of time. This is not a gimmick, and you do not give up any rights by taking a company up on their offer. Additionally, you should contact one of the three main credit bureaus to request a copy of your credit report. Even if you do not notice any signs of fraud or unauthorized activity, it is a good idea to request a fraud alert. Fraud alerts are free and serve as a red flag to potential lenders and creditors that your information was compromised.
  4. Consider a Credit Freeze: A credit freeze prevents access to your credit report unless you specifically authorize it. Credit freezes are free and last until you remove them. While placing a credit freeze on your accounts may initially seem like a drastic measure, according to the Identity Theft Resource Center (“ITRC”), doing so is the “single most effective way to prevent a new credit/financial account from being opened.” However, ITRC reports that just 3% of consumers whose information is leaked place a freeze on their accounts. Once a credit freeze is in place, you can temporarily lift the freeze if you need to apply for any type of credit.
  5. Regularly Monitor Your Credit Report and Financial Accounts: Protecting yourself in the wake of a data breach is not a one-time task. You should continually monitor your credit report and all financial accounts, keeping an eye out for any signs of unauthorized activity or fraud. You may also consider calling your banks and credit card companies to report the fact that your information was compromised in a data breach.

If You Have Questions About Your Rights Following the Crossroads Health Data Breach, Console & Associates, P.C. Can Help

At Console & Associates, P.C., our consumer privacy lawyers monitor all security and data breaches to help affected consumers pursue their legal remedies. We offer free consultations to victims of data breaches and can explain your rights in clear, understandable terms so you can make an informed decision about how to proceed with your case. If you’ve been affected by the Crossroads Health data breach or any other data security incident, Console & Associates, P.C., will investigate your case at no charge and offer you thorough advice about how to most effectively proceed with your case. If you decide to bring a case, we only get paid if you do. If your claim is successful, any legal fees are either paid by the defendant or come out of the funds recovered from the defendant. If your claim doesn’t result in a recovery, you will pay nothing.

To schedule your free consultation, just call (866) 778-5500 today or fill out our secure contact form.


NOTICE: If you received a NOTICE OF DATA BREACH letter from Crossroads Health, contact the attorneys at Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.