$100 Million awarded Since 1994 6,000 Satisfied Clients

Posted On August 17, 2022 Product Liability and Class Action News

Defective Window Units in Kia Optima and Kia Sportage Vehicles

NOTICE:If you own a Kia Optima or Kia Sportage and have defective window units, we may be able to help. Contact Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.

KiaAugust 17, 2022 – Kia Optima and Sportage owners have reported complaints about the power windows in their vehicles. Customers say that a potential window regulator defect causes the windows to become stuck fully open or semi-open. Although Kia has provided dealerships with service bulletins on how to fix the problem, the company has yet to issue a class-wide recall notice. As a result, many Kia owners are frustrated by the fact that, despite a potentially defective window regulator defect, they are being told the company will not pay for the repairs or replace the unit.

The law firm of Console & Associates, P.C. is currently reviewing claims on behalf of Kia owners and investigating owners’ rights and potential remedies in the wake of the reported defective window units. At Console & Associates, P.C., we understand your frustration and concerns and want to ensure that your vehicle is safe for you and your family. We recognize that you purchased your Kia Optima or Sportage based in large part on the company’s assurance that it was safe and free from potentially dangerous defects. Our auto defect lawyers are following up on claims of alleged defective window regulator systems in Kia to determine whether vehicle owners can have their vehicles repaired at no cost or, alternatively, if a class action lawsuit is necessary. Console & Associates, P.C. provides all prospective clients with free consultations, during which we will answer your questions, advise you of your options, and help you determine the best course of action to ensure your vehicle is repaired or you receive the appropriate compensation for your Kia window.

Kia Window Regulators

Window regulators are the mechanical systems that are responsible for moving power windows up and down. While power windows are a luxury and generally considered a convenience, there are many potential safety concerns when windows contain defective parts. In many cases, regulators are riveted to the door, so replacing and repairing can be costly. In fact, consumers report that Kia has quoted them $350 to $550 to fix a single window.

What is the Problem with Kia Sportage Windows?

According to a technical service bulletin issued by Kia, certain Kia Sportage and Optima vehicles may have an inoperative front window regulator. The company reports that the issue stems from separating or breaking drum gears. The potential defect causes certain Kia’s windows to become stuck, making the windows inoperable and potentially dangerous to drivers and occupants.

Which Kia Might Have a Potentially Defective Window?

According to Kia’s technical service bulletin, window regulators in the following units could be impacted by the problem:

  • 2016 Kia Optima EX,
  • 2016 Kia Optima LX,
  • 2016 Kia Optima LX Turbo,
  • 2016 Kia Optima SX Turbo,
  • 2016 Kia Optima SXL Turbo,
  • 2017 Kia Optima EX,
  • 2017 Kia Optima LX,
  • 2017 Kia Optima LX 1.6T,
  • 2017 Kia Optima SX,
  • 2017 Kia Optima SX Limited,
  • 2017 Kia Sportage EX,
  • 2017 Kia Sportage LX, and
  • 2017 Kia Sportage SX Turbo.

Symptoms of Defective Window Regulators

Owners report that their Kia windows won’t go up, get stuck down, or won’t close. The potential defects not only present safety issues but also decrease the value of many Kia vehicles. If you own a Kia Sportage or Optima and notice any of the following symptoms, it may be related to a defective window regulator:

  • The driver or passenger windows will not go up or down even though the motor is making sounds;
  • It takes multiple button-presses to make the window go up or down;
  • Window speed is faster or slower than usual; or
  • The window is crooked when in the closed position.

Power windows are a safe way to control windows when the window unit is designed and manufactured correctly. However, drivers who purchase a vehicle with power windows naturally rely on this feature working as expected. As a result, defective windows and windows that won’t properly roll up or down can be a major distraction for drivers, potentially resulting in a serious accident.

Will Kia Fix a Defective Window Regulator?

Despite numerous complaints to the National Highway Traffic Safety Administration (NHTSA) and directly to the manufacturer, Kia has failed to issue a voluntary recall for any potentially defective window regulators. Thus far, Kia has only issued a technical service bulletin to provide local Kia dealerships with guidance on how to replace window regulator drum/gears on some Kia Sportage vehicles produced between December 15, 2015, through May 31, 2016. Kia issued a similar bulletin in March 2021 for Kia Optima vehicles.

The “Service Action” program allows for repair without notification during the warranty period. Accordingly, barring a vehicle or part recall, it is unlikely that Kia will repair or replace potentially defective Kia window units outside the initial warranty period.

Contact an Experienced Product Liability Attorney to Discuss the Problems You Are Having With the Window Regulator on Your Kia Sportage

No Fee PromiseIf you own a 2016-17 Kia Optima and 2017 Kia Sportage and your vehicle is experiencing problems with its window regulator drum, the window unit on your car may be defective. While Kia has provided bulletins to assist dealers in fixing the windows, the company has yet to issue a recall or agree to repair or replace the windows at no cost to the consumer. Thus, unless Kia voluntarily agrees to compensate you, your only options are to pay out-of-pocket for the repair or live with the potentially defective and dangerous windows.

At Console & Associates, P.C., we offer a third option. Our product liability attorneys are looking into Kia window regulator claims on behalf of vehicle owners. If evidence emerges indicating that the windows were defective, owners may be able to join a class action lawsuit seeking compensation from the companies. To learn more about the potentially defective window regulator drum and to schedule a free consultation with an attorney to discuss the problems you are having with your vehicle, give us a call at 866-778-5500 or connect with us through our online contact form.