Posted On March 28, 2023 Consumer Privacy & Data Breaches
March 28, 2023 – After finding that private customer data was accessed by an unauthorized party while it was in the company’s possession on March 24, 2023, NCB Management Services, Inc. (“NCB”) filed a report of a data breach with the Attorney General of Maine. According to the company’s official report, the incident led to unauthorized access to customer information, including names, addresses, dates of birth, phone numbers, Social Security numbers, email addresses, driver’s license numbers, financial account information, pay rates, employment statuses, and account numbers. Following the discovery of the breached consumer data, NCB started notifying the 494,969 people who were affected by the recent data security incident.
If you have received notification from NCB Management Services that your information was exposed during the data breach, we at Console & Associates, P.C. suggest that you reach out to our data breach lawyers immediately. Free consultations are available to help you decide how to proceed, protect yourself, and determine if you can launch a data breach lawsuit against NCB so you can be financially compensated.
Located in Trevose, Pennsylvania, NCB Management Services, Inc. provides business services. In order to reduce the number of outstanding accounts receivable owed by the company’s clients, NCB Management Services offers corporate clients solutions for call center management and accounts receivable management. Also, NCB purchases debt from other businesses directly. Since its founding in 1994, NCB Management Services has grown to a workforce of over 375 and an annual revenue of about $50 million.
The company’s report with the Attorney General of Maine claims that on February 1, 2023, an unauthorized entity got access to the company’s computer system, which NCB detected on February 4, 2023. As a result, NCB looked into the incident in an effort to determine whose customers were harmed and what data was exposed. The NCB inquiry verified that one or more unauthorized individuals had access to files on the business’s network that included sensitive customer data.
NCB Management Services started looking over the affected files as soon as it was discovered that private consumer information had been made accessible to an unauthorized party. This was done to determine what information had been compromised and which customers were impacted. While the specifics of each breached individual vary, consumers’ names, addresses, dates of birth, phone numbers, Social Security numbers, email addresses, driver’s license numbers, financial account information, pay rates, employment statuses, and account numbers may have been compromised.
In response to the current data security incident, NCB Management Services sent data breach letters to every person whose information was compromised on March 24, 2023. The NCB data breach reportedly affected 494,969 people nationwide, according to the Maine Attorney General.
The consumer privacy lawyers at Console & Associates, P.C. help customers affected by data and security breaches pursue legal solutions by offering free consultations. By explaining your rights in clear, concise terms, we help you make an informed decision about your next steps. If you are a victim of the NCB Management Services, Inc. data breach, Console & Associates, P.C. will investigate at no charge to you and offer advice on how to proceed. If you decide to pursue a case, rest assured that we don’t get paid unless you do. If your claim is successful, legal fees are either paid out of the funds recovered or by the defendant. If your claim is not successful, you pay nothing.
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Below is a portion of the letter sent out to affected individuals:
Dear [Redacted],
We are writing to you in regard to a security incident at NCB Management Services, Inc. (“NCB”). NCB is a national accounts receivable management company that provides account services to companies. Recently, confidential client account information maintained by NCB was accessed by an unauthorized party.
The information involved may have included details about a credit card account that you formerly had with Bank of America. To date, we are not aware of any misuse of your information as a result of this incident.
However, in support of you and your information security, we are notifying you and providing tools you can use to protect against possible identity theft or fraud.
WHAT HAPPENED: NCB discovered on February 4 that an unauthorized party gained access to NCB’s systems on February 1, 2023. It was confirmed on March 8 that some of your client information previously connected with your Bank of America credit card account was potentially obtained by the unauthorized party. The unauthorized activity on NCB’s systems has been stopped, and NCB has obtained assurances that the third party no longer has any of the information on its systems. Bank of America’s systems were not impacted by this event.
WHAT INFORMATION WAS INVOLVED: According to our records, the information potentially accessed in this NCB incident was related to a credit card account. This impacted credit card account had already been closed.
The information involved may have included your first and last name, address, phone number, email address, date of birth, employment position, pay amount, driver’s license number, Social Security number, account number, credit card number, routing number, account balance, and/or account status. We are not aware of any use or distribution of the potentially accessed information.
WHAT WE ARE DOING: We are notifying you so you can protect your personal and account information.
WHAT YOU CAN DO: We recommend you take the following precautions to protect your personal information:
-Please promptly review your credit reports and account statements over the next 12 to 24 months and notify your financial institution of any unauthorized transactions or incidents of suspected identity theft. (Refer to tips on back of this letter).
-Enroll in the complimentary Credit Monitoring Service offered above.
-Refer to the enclosed “Important tips on how to protect personal information” for additional precautions you can take.
FOR MORE INFORMATION: NCB is no longer servicing your closed credit card account with Bank of America.
Should you have any questions regarding this incident, please contact Bank of America at , Monday – Friday between 8am – 11pm ET and Saturday 8am – 8pm ET who can assist you during this process.
We regret any concern or inconvenience this incident at NCB may cause you.
