Posted On January 29, 2023 Consumer Privacy & Data Breaches
January 29, 2023 – Zendesk has not officially confirmed a data breach, but on January 19, 2023, reports of a security incident began to roll in. There have been reports that the company has sent notification emails of the incident to some individuals. The information we have on this potential breach is limited, but what we do know is that an unauthorized party gained access to consumers’ information and that Zendesk sent notification emails to affected individuals after confirming the leak.
If you receive a notification email from Zendesk, the data breach lawyers at Console & Associates, P.C. strongly advise that you prepare yourself for whatever may come next. That includes learning how you can protect yourself should your information fall into the hands of those with malicious intent, and preparing yourself for the possibility that, if there has been negligence on the part of Zendesk in securing your confidential information, you may be able to pursue a data breach lawsuit against the company. If you recently received a NOTICE OF DATA BREACH from COMPANY, contact us at (866) 778-5500 to discuss your legal options, or submit a confidential contact form for a free case evaluation.
Zendesk is a customer relationship management software developer specializing in improving customer experiences. Originally founded in 2007 and based in San Francisco, California, Zendesk now operates in 160 countries and territories and has approximately 100,000 customers. The company employs over 6,000 people and generates about $1.6 billion in revenue annually.
The information available for the Zendesk breach is limited as the company has not officially confirmed the data breach. What information we do have comes from customer reports and various news sources. According to these sources, Zendesk discovered on October 25, 2022, that there had been a phishing attack through SMS aimed at company employees. An investigation, assisted by third-party cybersecurity specialists, was launched into the attack, and it was determined that the attack led to employee login credentials being compromised from September 25, 2022 to October 26, 2022.
Though Zendesk investigated to determine which customer files had been compromised and what information was leaked in the attack, we have no further information on it. There are reports that Zendesk sent affected individuals data breach notification emails on January 12, 2023.
As a precautionary measure, we advise that all consumers monitor their financial statements and report any suspicious activity immediately.
Though Zendesk hasn’t officially confirmed the leak, you don’t want to wait to ensure the security of your confidential information. Here are some steps you can take right now to better protect yourself. This list is not comprehensive, and you may wish to take additional steps.
It is a good idea to monitor your accounts and look out for any suspicious activity. Your financial accounts, your credit profile, and even non-finance-related accounts. If you suspect there has been any suspicious activity on your accounts, report them to law enforcement immediately.
On that note, don’t wait until there is suspicious activity to secure your accounts. Take steps to secure all of your online accounts. Change passwords and apply any multi-factor authorization if it’s available. Secure all accounts, not just financial accounts. If hackers have gotten their hands on your confidential information, it’ll be easy for them to collect more information from even non-finance-related accounts to do more damage.
Once there is an official confirmation of the breach, Zendesk will likely offer credit monitoring services, as most companies due in the event of a data breach. But credit monitoring on its own can cost anywhere from $20-$40 a month. Credit freezes and data alerts, however, are free services offered by major credit bureaus. Take advantage of these free services and ensure your credit accounts can’t be accessed. A credit freeze will stop anyone from checking your credit without your approval. A fraud alert will alert any company trying to check your credit that there might be someone looking to use your information for fraudulent purposes.
The consumer privacy lawyers at Console & Associates, P.C. help customers affected by data and security breaches pursue legal solutions by offering free consultations. By explaining your rights in clear, concise terms, we help you make an informed decision about your next steps. If you are a victim of the Zendesk data breach, Console & Associates, P.C. will investigate at no charge to you and offer advice on how to proceed. If you decide to pursue a case, rest assured that we don’t get paid unless you do. If your claim is successful, legal fees are either paid out of the funds recovered or by the defendant. If your claim is not successful, you pay nothing.