Posted On August 15, 2022 Product Liability and Class Action News
August 15, 2022 – Consumers who purchased electric ranges from Samsung Electronics Co., Ltd. and Samsung Electronics America, Inc. (“Samsung”) have recently begun to report defects that allow the burner controls on their ranges to activate with minor, inadvertent contact. This unintentional activation presents a serious risk of fire or explosion, especially for those families with young children in the household. Although Samsung has acknowledged that their ranges may activate easily, the company elected to advise customers that they can purchase third-party knobs or locks to avoid the potential dangers that their control knobs present.
At Console & Associates, P.C., we understand your frustration and concern and want to ensure that your Samsung stove is safe for you and your family. We also recognize that Samsung products are expensive and that you purchased your electric range based on the assurance that it was safe for you and your family. We are following consumer complaints related to dangerously designed and defective Samsung burner control knobs to determine whether owners can have the knobs replaced at no cost or if a class action lawsuit is necessary. Console & Associates, P.C. provides all prospective clients with free consultations, during which we will answer your questions, advise you of your options, and help you determine the best course of action to ensure your cooktop is repaired or you receive the appropriate compensation for your defective burner control knobs.
Customers report that accidental and inadvertent contact with the knobs on their stoves activates the range burners. As a result, even a single motion or minor touch can turn on a burner unbeknownst to those in the vicinity. In effect, the ease with which the knobs can be activated and rotated without resistance fails to prevent the range from being turned on inadvertently.
While Samsung notes that its cooktops meet “international standards” for stove knobs, it points out that the knobs on several models of the company’s electric ranges accidentally turn on cooktops too easily. Currently, the models at issue include, but are not limited to:
If you recently purchased or own a Samsung range, and you believe that the unit’s burner control knobs allow the unit to turn on too easily, it may be due to a product defect. The experienced defective product lawyers at Console & Associates, P.C. can help you determine if your range may be defective and, if so, what options you have to repair or replace the unit at no cost to you.
Customers who own Samsung electric ranges have reported that the front-mounted burner control knobs make the ranges prone to unintentional activation. The control knobs rotate as a result of minor contact. Some consumers have reported that the inadvertent contact resulted in fires and injuries to household members.
If you have a Samsung electric range and notice any of the following symptoms, it may be related to a defective control knob.
Electric range making unusual noises
Control knobs rotate easily
Burners heating electric cooktops without warning
Although Samsung acknowledges that their range knobs accidentally turn on cooktops too easily, the company only provides workarounds for this problem instead of providing consumers with a solution. In other words, Samsung has not issued a burner control knob recall and—at this point—it does not appear that the company intends to. However, that may change if enough consumers bring the company’s attention to the dangers that the potentially defective control knobs present.
Despite consumer complaints directly to the company as well as to the U.S. Consumer Product Safety Commission, Samsung has yet to offer a reasonable solution for customers. At this point, instead of curing the potential defect by agreeing to repair or replace existing units, Samsung has advised customers to purchase after-market cooktop knob covers or locks to avoid the dangers the original knobs present. Barring a voluntary recall, it is unlikely that Samsung will repair or replace the dangerous knobs.
If you own a Samsung electric range and your cooktop is experiencing problems with the burner control knob, your range may be defective. However, although Samsung has acknowledged issues with its burner knobs, it has yet to issue a formal recall. Accordingly, unless the company voluntarily agrees to compensate you, your only options are to pay out-of-pocket for a replacement knob or live with the potentially dangerous malfunctioning burner knob.
At Console & Associates, P.C., we offer a third option. Our product liability attorneys are looking into defective Samsung electric cooktop claims on behalf of consumers. If evidence emerges indicating that these ranges are defective, owners may be able to join a class action lawsuit seeking compensation from the company. To learn more about the potentially faulty Samsung electric burner and to schedule a free consultation with an attorney to discuss the problems you are having with your cooktop range, give us a call at 866-778-5500 or connect with us through our online contact form.