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Posted On August 30, 2022 Consumer Privacy & Data Breaches

Data Breach Alert: KeyBank

NOTICE: If you received a NOTICE OF DATA BREACH letter from KeyBank, contact the attorneys at Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.

Data Breach AlertAugust 29, 2022 – KeyBank reported a data breach after the company was targeted in a recent cybersecurity attack. As a result of the breach, the name, mortgage property address, mortgage account number(s) and mortgage account information, phone number, property information, the first eight digits of your Social Security number, home insurance policy number and home insurance information of certain individuals was compromised. KeyBank sent out data breach letters to those individuals whose information was affected by the breach.

The data breach lawyers at Console & Associates, P.C. are going to begin interviewing victims of the breach to determine what damages they sustained and what legal claims may be available to them. If you recently received a NOTICE OF DATA BREACH from KeyBank, contact us at (866) 778-5500 to discuss your legal options, or submit a confidential contact form for a free case evaluation.

Below is a portion of the letter that KeyBank sent to individuals affected by the data breach:

Dear [Redacted],

Your business is important to us, and the security of your accounts and personal information is something we take very seriously. We are writing to let you know about an incident involving your personal information that occurred at a vendor used by KeyBank.

Please read this entire letter as it contains information to help keep your data secure.

What happened?

On August 4, 2022, we were contacted by Overby-Seawell Company (OSC), regarding a cybersecurity incident affecting KeyBank clients. OSC is a vendor that provides KeyBank ongoing verification that our residential mortgage clients are maintaining property insurance. OSC informed us that an unauthorized external party had gained remote access to their network and on July 5, 2022 acquired certain information from a number of OSC clients, including certain personal information of KeyBank clients.

What information was involved?

Information pertaining to your KeyBank mortgage was part of the data acquired from OSC systems. The specific information acquired includes your:

– name

– mortgage property address

– mortgage account number(s) and mortgage account information

– phone number

– property information

– the first eight digits of your Social Security number

– home insurance policy number and home insurance information

Please know that any other accounts you may have at KeyBank are not affected by this incident, as only mortgage information is shared with OSC. Further, this incident did not affect any computer system at KeyBank.

If you have any questions or would like to talk to someone about this incident, you can reach us at: KeyBank Client Relations at 1-844-982-3574 9:00 a.m. – 9:00 p.m. ET, Monday through Friday (TDD/TTY device: 1-503-597-7662)

What are we doing?

OSC is investigating this incident with the assistance of third-party cybersecurity experts. They have deployed enhanced security monitoring tools across their network and notified the Federal Bureau of Investigation (FBI) of this incident.

We encourage you to take advantage of a complimentary two-year membership to Equifax® Complete™ Premier made possible by OSC. This service helps detect possible misuse of your personal information and provides you with identity protection support focused on identification and resolution of identity theft.

To start monitoring your personal information please follow the steps below:

– Ensure that you enroll by [Redacted] or the code will be inactive.

– Go to [Redacted].

– Enter your unique Activation Code of [Redacted] then click “Submit” and follow the instructions to register, create an account and verify your identity.

– Upon successful verification of your identity, you will see the Checkout Page. Click “Sign Me Up” to finish enrolling.

– The confirmation page shows your completed enrollment. Click “View My Product” to access the features.

If you have questions about this service or need assistance with enrollment, including enrolling offline, please contact the Equifax Customer Service Team toll-free at: 1-866-243-0734, Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday and Sunday from 9 a.m. to 6 p.m. ET.

What can you do?

Remain vigilant by closely monitoring your account statements over the next 12 to 24 months.

Promptly report any suspicious account activity related to your KeyBank account(s) by calling the Fraud and Disputes Hotline at 1-800-433-0124. Promptly report any fraudulent activity or suspected identity theft to the law enforcement authorities or other financial institutions as applicable.

Enroll in Equifax Complete Premier online credit monitoring service. See the tips attached to this letter for additional steps you can take to protect your personal information.

Keeping your personal information safe and secure is of utmost importance to us. We regret that this incident occurred and apologize for any inconvenience it may cause you. We strongly encourage you to take advantage of the complimentary Equifax membership as an extra security measure.

NOTICE: If you received a NOTICE OF DATA BREACH letter from KeyBank, contact the attorneys at Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.