Posted On December 10, 2022 Consumer Privacy & Data Breaches
December 10, 2022 – Teleperformance USA filed notice of a data breach with the Texas Attorney general after the company learned that an unauthorized party accessed confidential information stored on its computer network. Based on the company’s official filing, the incident resulted in an unauthorized party gaining access to consumers’ names, addresses, and Social Security numbers. After confirming that consumer data was leaked, Teleperformance USA began sending out data breach notification letters to all individuals who were impacted by the recent data security incident.
If you received a data breach notification, it is essential you understand what is at risk. The data breach lawyers at Console & Associates, P.C. are actively investigating the Teleperformance USA data breach on behalf of people whose information was exposed. As a part of this investigation, we are providing free consultations to anyone affected by the breach who is interested in learning more about the risks of identity theft, what they can do to protect themselves, and what their legal options may be to obtain compensation from Teleperformance USA.
The available information regarding the Teleperformance USA breach comes from the company’s filing with the Texas Attorney General’s office. However, because the company has not yet posted notice of the breach on its website or otherwise released details of the incident, little is known about what led up to the Teleperformance USA data breach.
However, upon discovering that sensitive consumer data was made available to an unauthorized party, Teleperformance USA began to review the affected files to determine what information was compromised and which consumers were impacted. While the breached information varies depending on the individual, it may include your name, address and Social Security number.
On December 8, 2022, Teleperformance USA sent out data breach letters to all individuals whose information was compromised as a result of the recent data security incident. At this point, the total number of victims impacted by the Teleperformance USA data breach remains unknown. However, the Texas Attorney General reports that there were 2,631 victims in that state alone.
Founded in 1910, Teleperformance is a customer service management company based in Paris, France. Teleperformance USA, the US division of the company, was founded in 1993 and is based in Salt Lake City, Utah. The company provides customer acquisition management, customer care, technical support, debt collection, social media services, and other services to corporate clients in more than 88 countries. Teleperformance USA employs more than 3,159 people and generates approximately $602 million in annual revenue.
Last year, data breaches impacted the personal information of over 320 million individuals. While the methods that hackers use to carry out cyberattacks vary, the end result is always the same—consumers’ personal information ends up in the hands of criminals.
Given that data breaches are becoming more common and the fact that hackers are becoming more skilled at carrying out crimes of fraud against victims, it is essential that you know what to do in the event your information is leaked in a data breach.
The biggest—but far from the only—risk data breaches pose is that a hacker uses your personal information to steal your identity or sells your information on the dark web to another criminal. What the hacker then does with the information can vary from financial identity theft to healthcare ID theft, depending on the compromised data. While you can’t prevent a data breach from occurring, there are some steps you can take to reduce the chances of falling victim to identity theft or other fraud after receiving a data breach letter.
After receiving a data breach letter, the first thing you should do is to carefully read the letter to determine what information was leaked. Depending on the type of data that was compromised, you may want to consider taking additional steps to protect yourself. So, while the steps below apply to all data breaches, they are not an exhaustive list. This is especially the case if a breach involves highly sensitive information such as your financial account numbers or Social Security number.
As a general rule, hackers use any stolen data as soon as they can. This is because they don’t want to give you the chance to close your bank account or credit cards or to place a fraud alert on your credit profile, because these things make it harder for them to commit fraud. Not surprisingly, many people notice fraudulent activity shortly after a breach. However, that isn’t always the case; it may take some time for criminals to obtain other information they need to steal your identity. For this reason, it is imperative that you diligently check your online bank and credit card accounts, as well as your credit report. This includes checking accounts that were not compromised in the breach.
Credit monitoring is a fee-based service that notifies you if there is any suspicious activity regarding your credit profile. If you were to contact one of the many companies that provide this service, credit monitoring would cost you between $20 and $40 per month. However, after a data breach, companies typically offer affected parties free credit monitoring for a period of time—usually between one to two years. There is no risk to signing up for free credit monitoring because doing so doesn’t impact your rights to bring a data breach lawsuit against a company that negligently leaked your information.
All three of the major credit bureaus will put a fraud alert or credit freeze on your credit account at no cost to you. A fraud alert notifies companies that you have reason to believe someone may try to fraudulently open an account in your name, putting them on notice and encouraging them to take additional precautions. A credit freeze takes this protection even further by preventing anyone from pulling your credit without your advance approval. While placing a credit freeze or fraud alert on your account may seem like a hassle, they are very effective at preventing identity theft and other frauds that often follow in the wake of a data breach.
At Console & Associates, P.C., our consumer privacy lawyers monitor all security and data breaches to help affected consumers pursue their legal remedies. We offer free consultations to victims of data breaches and can explain your rights in clear, understandable terms so you can make an informed decision about how to proceed with your case. If you’ve been affected by the Teleperformance USA data breach or any other data security incident, Console & Associates, P.C., will investigate your case at no charge and offer you thorough advice about how to most effectively proceed with your case. If you decide to bring a case, we only get paid if you do. If your claim is successful, any legal fees are either paid by the defendant or come out of the funds recovered from the defendant. If your claim doesn’t result in a recovery, you will pay nothing.
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