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Posted On March 3, 2022 Consumer Privacy & Data Breaches

Data Breach Alert: Touchstone Medical Imaging, LLC

NOTICE: If you received a NOTICE OF DATA BREACH letter from Touchstone Medical Imaging, contact the attorneys at Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.


Data Breach AlertMarch 3, 2022 – Recently, Touchstone Medical Imaging, LLC (“Touchstone”) experienced what appears to be a data breach stemming from a system outage. Those impacted by a data breach should be sure they understand what happened, what their rights are, and how they can pursue them. The data breach lawyers at Console & Associates, P.C. are actively investigating this security breach. As a part of the investigative process, our attorneys will be interviewing any victims of the breach to determine what harm was caused and whether they are eligible to bring a data breach class action lawsuit against Touchstone Medical Imaging.

What We Know So Far About the Touchstone Medical Imaging Breach

According to a recent news report, towards the end of 2021, patients of Touchstone Medical Imaging who showed up for their appointments were told that the company’s “system was down.” Staff evidently also told patients that their appointments would be canceled. This caused concern among some patients, who worried that the system outage may impact their personal information.

In a subsequent statement, Touchstone Medical Imaging commented that “After a recent systems outage caused by a security incident, touchstone medical imaging is back to scanning patients across all DFW locations.”

However, more recently, Touchstone filed notice of a data breach with the Attorney General of Texas, indicating that the information of as many as 46,779 Texas was compromised.

On or around February 22, 2022, Touchstone Medical Imaging began sending out data breach notification letters to all individuals whose information was contained in the affected files.

Touchstone Medical Imaging is a provider of diagnostic imaging services based in Plano, TX. However, the company also provides imaging services for patients in Colorado, Oklahoma, Nebraska, Florida and Arkansas. Touchstone Medical Imaging provides the following services: MRIs, CT scans, PET/CT exams, Ultrasounds, women’s imaging, x-rays, arthrograms and myelograms.

Can Consumers Whose Data Was Leaked Pursue Legal Action Against a Company?

When you allowed Touchstone access to your personal data, you trusted the company to keep your sensitive information safe. However, news of the Touchstone data breach raises some very serious questions about the company’s data security measures and whether the company could have done more to prevent this type of cyber-attack.

Regardless of the industry, all businesses have a legal obligation to protect consumer information in their possession. Although creating and maintaining a data security system is costly, this is a necessary expense given the frequency with which cyberattacks occur.

Consumers whose personal, identifying, financial or healthcare-related data was compromised in a data breach can pursue legal action against a company that misused or mishandled their information. However, the investigation into the Touchstone Medical Imaging breach is only in its beginning phases. For that reason, it is too early to tell if Touchstone was legally responsible for the breach. However, our data breach attorneys are investigating the Touchstone Medical Imaging security breach to determine the potential legal remedies of those affected.

If you have questions about your ability to pursue a data breach class action lawsuit against Touchstone, contact a data breach attorney as soon as possible.

What to Do If You Received a Data Breach Notification from Touchstone

If you receive a data breach notification from Touchstone in the coming weeks, it means your personal data was among that which was compromised in the recent cyberattack. It also means a cybercriminal may have had access to—and may have stolen—your personal data. Given the risks involved, it is important you remain vigilant by taking the following steps:

  1. Figure Out What Information Was Stolen: Carefully review the data breach letter sent by Touchstone, keeping in mind the information you provided to the company as well as the type of data that was compromised in the breach. You should also take a copy of the data breach letter and keep it for your records. Of course, data breach letters are not always easy to understand. A consumer privacy lawyer can help victims of a data breach understand what was compromised and how to protect themselves.
  2. Prevent the Hacker from Accessing Your Accounts: Once you determine the scope of the breach and how it affected you, you should take all steps to prevent cybercriminals from accessing your credit or financial accounts. For example, you should change all passwords and security questions for your online accounts. You should also consider setting up multi-factor authentication where it is available.
  3. Protect Your Credit and Your Financial Accounts: In the wake of a data breach, companies usually provide free credit monitoring services for a specified period of time. This is not a gimmick, and you do not give up any rights by taking a company up on their offer. Additionally, you should contact one of the three main credit bureaus to request a copy of your credit report. Even if you do not notice any signs of fraud or unauthorized activity, it is a good idea to request a fraud alert. Fraud alerts are free and serve as a red flag to potential lenders and creditors that your information was compromised.
  4. Consider a Credit Freeze: A credit freeze prevents access to your credit report unless you specifically authorize it. Credit freezes are free and last until you remove them. While placing a credit freeze on your accounts may initially seem like a drastic measure, according to the Identity Theft Resource Center (“ITRC”), doing so is the “single most effective way to prevent a new credit/financial account from being opened.” However, ITRC reports that just 3% of consumers whose information is leaked place a freeze on their accounts. Once a credit freeze is in place, you can temporarily lift the freeze if you need to apply for any type of credit.
  5. Regularly Monitor Your Credit Report and Financial Accounts: Protecting yourself in the wake of a data breach is not a one-time task. You should continually monitor your credit report and all financial accounts, keeping an eye out for any signs of unauthorized activity or fraud. You may also consider calling your banks and credit card companies to report the fact that your information was compromised in a data breach.

If You Have Questions About Your Rights Following the Touchstone Medical Imaging Data Breach, Console & Associates, P.C. Can Help

At Console & Associates, P.C., our consumer privacy lawyers monitor all security and data breaches to help affected consumers pursue their legal remedies. We offer free consultations to victims of data breaches and can explain your rights in clear, understandable terms so you can make an informed decision about how to proceed with your case. If you’ve been affected by the Touchstone data breach or any other data security incident, Console & Associates, P.C., will investigate your case at no charge and offer you thorough advice about how to most effectively proceed with your case. If you decide to bring a case, we only get paid if you do. If your claim is successful, any legal fees are either paid by the defendant or come out of the funds recovered from the defendant. If your claim doesn’t result in a recovery, you will pay nothing.

To schedule your free consultation, just call (866) 778-5500 today or fill out our secure contact form.


NOTICE: If you received a NOTICE OF DATA BREACH letter from Touchstone Medical Imaging, contact the attorneys at Console & Associates at (866) 778-5500 to discuss your legal options, or submit a confidential Case Evaluation form here.